Privacy and accessibility for Redwell customers.

Information Collected

• Contact, account, billing, shipping, cart, order, payment-status, fulfillment, and support information.
• Product selections, quantities, coupon or referral details, customer communications, and policy acknowledgements.
• Operational metadata such as IP address, device/browser data, timestamps, session events, security logs, and error records.

How Information Is Used

• To operate the storefront, process orders, arrange fulfillment, provide documentation, and respond to support requests.
• To maintain site security, prevent fraud or misuse, troubleshoot errors, improve the website, and keep business records.
• To comply with legal, tax, accounting, shipping, payment, dispute, and operational requirements.

Service Providers

Redwell Scientific may use service providers for hosting, analytics, email, customer support, payments, banking, shipping, tax calculation, accounting, security, and related business operations. These providers may process information only as needed to provide their services.

Retention and Security

Records may be retained as long as needed for customer service, accounting, tax, legal, compliance, security, dispute handling, and business operations. Redwell Scientific uses reasonable safeguards, but no internet service can be guaranteed perfectly secure.

Customer Choices

You may choose not to submit an order or account information. You may contact support to request review, correction, or deletion of customer information, subject to legal, tax, accounting, security, and operational retention needs.

Accessibility Approach

The site is designed with semantic page structure, readable contrast, keyboard-accessible links and buttons, responsive layouts, and descriptive text for meaningful images.

Known Limits

Some third-party tools, embedded services, browser settings, generated media, or future checkout services may not be fully controlled by Redwell Scientific. Accessibility support may vary as those services change.

Feedback

If you have trouble using any part of the website, contact Redwell Scientific with the page URL, the issue, your browser or assistive technology if relevant, and the best way to reach you.